Last updated: January 2024
Introduction
lush-lark ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Dietary restrictions and accessibility needs
- Payment information (processed securely through our payment providers)
- Passport and visa details when required for bookings
- Communication preferences
How We Use Your Information
We use your personal information to:
- Process and manage your travel bookings
- Communicate with you about your enquiries and reservations
- Provide personalised travel recommendations
- Send important updates about your travel arrangements
- Improve our services and website experience
- Comply with legal and regulatory requirements
Information Sharing
We may share your information with:
- Travel suppliers (hotels, airlines, tour operators) to fulfil your bookings
- Payment processors to complete transactions
- Government authorities when required by law
- Professional advisers for legal or accounting purposes
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to personal data.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years after your last transaction.
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.
Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:
Email: [email protected]
Address: 14 Kensington High Street, London, W8 5NP
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.